At Aura, we strive to ensure you love your purchase. However, if you are not completely satisfied, we are here to help.
7-Day Return Window
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging with all tags intact.
BOGO & Sale Items
Items purchased under the Buy 1 Get 1 Free (BOGO) offer or during clearance sales are not eligible for returns or refunds. Size exchanges may be permitted subject to stock availability.
Refund Process
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. For COD orders, refunds will be processed via bank transfer within 5-7 business days.